{"id":355173,"date":"2024-10-20T01:06:43","date_gmt":"2024-10-20T01:06:43","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bsi-pas-462002\/"},"modified":"2024-10-26T01:22:43","modified_gmt":"2024-10-26T01:22:43","slug":"bsi-pas-462002","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bsi-pas-462002\/","title":{"rendered":"BSI PAS 46:2002"},"content":{"rendered":"

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
1<\/td>\nPUBLICLY AVAILABLE SPECIFICATION <\/td>\n<\/tr>\n
3<\/td>\nContents <\/td>\n<\/tr>\n
5<\/td>\nIntroduction <\/td>\n<\/tr>\n
6<\/td>\n1 Scope
2 Terms and definitions
loyalty
employee
customer
investor
process
value <\/td>\n<\/tr>\n
7<\/td>\n3 Loyalty process
3.1 General
Figure 1 The loyalty process <\/td>\n<\/tr>\n
8<\/td>\n3.2 Initial review
3.3 Policy
3.4 Planning
3.5 Implementation and operation <\/td>\n<\/tr>\n
10<\/td>\n3.6 Performance assessment <\/td>\n<\/tr>\n
11<\/td>\n3.7 Improvement
3.8 Management review <\/td>\n<\/tr>\n
12<\/td>\nAnnex A (informative)
Example of a plan
Quantified key objective
Outcome indicator
Prepare plan to achieve key objective
Draw up targets <\/td>\n<\/tr>\n
13<\/td>\nAnnex B (informative)
Examples of a loyalty measurement process
Outline of the process
Examples of key questions for an employee questionnaire <\/td>\n<\/tr>\n
14<\/td>\nExamples of key questions for a customer questionnaire
Examples of additional questions for an employee questionnaire
Examples of additional questions for a customer questionnaire <\/td>\n<\/tr>\n
15<\/td>\nExample of a scoring system to establish loyalty indicators
Customer value <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Improving loyalty. Requirements<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2002<\/td>\n18<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":355181,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[87,2641],"product_tag":[],"class_list":{"0":"post-355173","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-100-30","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/355173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/355181"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=355173"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=355173"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=355173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}