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BSI PD ISO/TS 30437:2023

BSI PD ISO/TS 30437:2023

$198.66

Human resource management. Learning and development metrics

Published By Publication Date Number of Pages
BSI 2023 54
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PDF Catalog

PDF Pages PDF Title
2 undefined
7 Foreword
8 Introduction
11 1 Scope
2 Normative references
3 Terms and definitions
12 4 Measurement framework
4.1 General
4.2 Categories of users
13 4.3 Reasons to measure
4.4 Types of metrics
14 4.5 Types of reports
15 5 Recommended metrics
5.1 General
19 5.2 Senior organization leader
5.2.1 General
5.2.2 Outcome metrics
5.2.3 Effectiveness metrics
20 5.2.4 Efficiency metrics
5.2.5 Example of a senior leader scorecard
21 5.3 Group or team leader
5.3.1 General
5.3.2 Outcome metrics
22 5.3.3 Effectiveness metrics
5.3.4 Efficiency metrics
5.3.5 Example of group leader scorecard
23 5.4 Head of learning
5.4.1 General
5.4.2 Outcome metrics
5.4.3 Effectiveness metrics
24 5.4.4 Efficiency metrics
25 5.4.5 Example of head of learning scorecard
26 5.5 Programme manager
5.5.1 General
27 5.5.2 Outcome metrics
5.5.3 Effectiveness metrics
5.5.4 Efficiency metrics
5.5.5 Example of programme manager scorecard
28 5.6 Learner
5.6.1 General
29 5.6.2 Outcome metrics
30 6 Description of recommended metrics
6.1 General
6.2 Active communities of practice
31 6.3 Active members in communities of practice
6.4 Application of learning (level 3)
6.5 Average formal learning hours
32 6.6 Budget
6.7 Competency rating
6.8 Completions
6.9 Completion date
6.10 Completion rate
6.11 Cost reduction
33 6.12 Courses available
6.13 Courses used
6.14 Documents accessed
6.15 Documents available
6.16 FTE in L&D
6.17 Job performance
34 6.18 Impact (level 4)
6.19 Learning (level 2)
6.20 Objective owner satisfaction (level 1)
35 6.21 Objective owner expectations met
6.22 Participant reaction (level 1)
6.23 Percentage of courses available by type of learning
6.24 Percentage of employees reached by learning
36 6.25 Percentage of employees who have completed training on compliance and ethics
6.26 Percentage of employees who participate in formal learning
6.27 Percentage of employees who participate in formal learning by category
6.28 Percentage of employees who participate in informal learning
6.29 Percentage of employees with individual development plans
6.30 Percentage of employees using the learning portal
37 6.31 Percentage of leaders who have participated in leadership development programmes
6.32 Percentage of leaders who have participated in training
6.33 Percentage of courses developed on time
6.34 Percentage of courses delivered on time
6.35 Performance support tools available
38 6.36 Performance support tools used
6.37 Reach
6.38 Results (level 4)
6.39 Return on investment (level 5)
6.40 Target audience
39 6.41 Total cost (organization)
6.42 Total documents accessed
6.43 Total hours used
6.44 Total participants
6.45 Total performance support tools used
40 6.46 Unique employees in L&D
6.47 Unique hours available
6.48 Unique hours used
6.49 Unique participants
6.50 Unique performance support tool users
6.51 User satisfaction with learning portal (or content)
41 6.52 User satisfaction with communities of practice
6.53 User satisfaction with performance support tools
6.54 Unique users of content
6.55 Utilization rate
6.56 Workforce competency rate
7 Reporting of metrics
7.1 General
42 7.2 Senior organization leaders
7.3 Group or team leaders
7.4 Head of learning
7.5 Programme managers
7.6 Individuals
43 Annex A (informative) Examples of reports
50 Annex B (informative) Participant estimation methodology
52 Bibliography

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BSI PD ISO/TS 30437:2023
$198.66