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BS ISO/IEC 30105-3:2024

BS ISO/IEC 30105-3:2024

$142.49

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Measurement framework (MF) and organization maturity model (OMM)

Published By Publication Date Number of Pages
BSI 2024 32
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PDF Catalog

PDF Pages PDF Title
2 undefined
6 Foreword
7 Introduction
9 1 Scope
2 Normative references
3 Terms, definitions and abbreviated terms
3.1 Terms and definitions
10 3.2 Abbreviated terms
11 4 Overview of MF and OMM
12 5 ITES-BPO MF for process capability
13 6 Rating and aggregating PAs
6.1 PA rating scale
6.2 PA rating method
14 7 Process capability level model — Achievement of process capability levels
15 8 OMM
8.1 Overview of OMM
8.2 Structure of the OMM
16 9 Organization maturity levels
9.1 Overview of organization maturity levels
9.2 Level 0 Organization: Immature organization
9.3 Level 1 Organization: Basic organization
17 9.4 Level 2 Organization: Managed activities
9.5 Level 3 Organization: Managed organization
9.6 Level 4 Organization: Strategic alignment
18 9.7 Level 5 Organization: Transformational organization
10 Rules for deriving maturity levels from process capability levels
10.1 Overview of maturity levels
10.2 Maturity level 1
19 10.3 Maturity level 2
20 10.4 Maturity level 3
21 10.5 Maturity level 4
22 10.6 Maturity level 5
24 11 Conditions for inclusion of process areas
27 Annex A (informative) Conformity of the MF
29 Annex B (informative) Conformity of the OMM
30 Bibliography

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BS ISO/IEC 30105-3:2024
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