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BS ISO 10001:2018 – TC:2020 Edition

BS ISO 10001:2018 – TC:2020 Edition

$217.84

Tracked Changes. Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations

Published By Publication Date Number of Pages
BSI 2020 69
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PDF Catalog

PDF Pages PDF Title
37 National foreword
42 Foreword
43 Introduction
46 1 Scope
2 Normative references
3 Terms and definitions
48 4 Guiding principles
4.1 General
4.2 Commitment
4.3 Capacity
4.4 Transparency
4.5 Accessibility
49 4.6 Responsiveness
4.7 Information integrity
4.8 Accountability
4.9 Improvement
4.10 Confidentiality
4.11 Customer-focused approach
4.12 Competence
4.13 Timeliness
5 Code framework
5.1 Context of the organization
50 5.2 Establishment
5.3 Integration
6 Planning, design and development
6.1 Determine code objectives
6.2 Gather and assess information
51 6.3 Obtain and assess input from relevant interested parties
6.4 Prepare code
6.5 Prepare performance indicators
52 6.6 Prepare code procedures
6.7 Prepare internal and external communication plan
6.8 Determine resources needed
7 Implementation
53 8 Maintenance and improvement
8.1 Collection of information
8.2 Evaluation of code performance
8.3 Evaluation of the satisfaction with the code
8.4 Review of the code and code framework
54 8.5 Continual improvement
55 Annex A (informative) Simplified examples of components of codes for different organizations
56 Annex B (informative) Interrelationship of this document, ISO 10002, ISO 10003 and ISO 10004
58 Annex C (informative) Guidance for small businesses
59 Annex D (informative) Guidance on accessibility
60 Annex E (informative) Guidance on input from interested parties
61 Annex F (informative) Code framework
63 Annex G (informative) Guidance on adopting a code provided by another organization
64 Annex H (informative) Guidance on preparing the code
65 Annex I (informative) Guidance on preparing communication plans
67 Bibliography

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BS ISO 10001:2018 - TC
$217.84