BS EN ISO 9001:2015 LOOSELEAF
$115.09
Quality management systems. Requirements
| Published By | Publication Date | Number of Pages |
| BSI | 2015 | 44 |
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 7 | Foreword |
| 8 | Introduction |
| 13 | 1 Scope 2 Normative references 3 Terms and definitions 4 Context of the organization 4.1 Understanding the organization and its context |
| 14 | 4.2 Understanding the needs and expectations of interested parties 4.3 Determining the scope of the quality management system 4.4 Quality management system and its processes |
| 15 | 5 Leadership 5.1 Leadership and commitment 5.1.1 General 5.1.2 Customer focus |
| 16 | 5.2 Policy 5.2.1 Establishing the quality policy 5.2.2 Communicating the quality policy 5.3 Organizational roles, responsibilities and authorities 6 Planning 6.1 Actions to address risks and opportunities |
| 17 | 6.2 Quality objectives and planning to achieve them 6.3 Planning of changes |
| 18 | 7 Support 7.1 Resources 7.1.1 General 7.1.2 People 7.1.3 Infrastructure 7.1.4 Environment for the operation of processes |
| 19 | 7.1.5 Monitoring and measuring resources 7.1.6 Organizational knowledge |
| 20 | 7.2 Competence 7.3 Awareness 7.4 Communication 7.5 Documented information 7.5.1 General |
| 21 | 7.5.2 Creating and updating 7.5.3 Control of documented information 8 Operation 8.1 Operational planning and control |
| 22 | 8.2 Requirements for products and services 8.2.1 Customer communication 8.2.2 Determining the requirements for products and services 8.2.3 Review of the requirements for products and services |
| 23 | 8.2.4 Changes to requirements for products and services 8.3 Design and development of products and services 8.3.1 General 8.3.2 Design and development planning 8.3.3 Design and development inputs |
| 24 | 8.3.4 Design and development controls 8.3.5 Design and development outputs 8.3.6 Design and development changes |
| 25 | 8.4 Control of externally provided processes, products and services 8.4.1 General 8.4.2 Type and extent of control 8.4.3 Information for external providers |
| 26 | 8.5 Production and service provision 8.5.1 Control of production and service provision 8.5.2 Identification and traceability |
| 27 | 8.5.3 Property belonging to customers or external providers 8.5.4 Preservation 8.5.5 Post-delivery activities 8.5.6 Control of changes 8.6 Release of products and services |
| 28 | 8.7 Control of nonconforming outputs 9 Performance evaluation 9.1 Monitoring, measurement, analysis and evaluation 9.1.1 General |
| 29 | 9.1.2 Customer satisfaction 9.1.3 Analysis and evaluation 9.2 Internal audit |
| 30 | 9.3 Management review 9.3.1 General 9.3.2 Management review inputs 9.3.3 Management review outputs |
| 31 | 10 Improvement 10.1 General 10.2 Nonconformity and corrective action 10.3 Continual improvement |
| 33 | Annex A (informative) Clarification of new structure, terminology and concepts |
| 37 | Annex B (informative) Other International Standards on quality management and quality management systems developed by ISO/TC 176 |
| 40 | Bibliography |
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BS EN ISO 9001:2008:2009 Edition
Quality management systems. Requirements Published By Publication Date Number of Pages BSI 2009 40
