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BS EN ISO 9000:2015

BS EN ISO 9000:2015

$178.11

Quality management systems. Fundamentals and vocabulary

Published By Publication Date Number of Pages
BSI 2015 62
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This International Standard describes the fundamental concepts and principles of quality management which are universally applicable to the following:

  • organizations seeking sustained success through the implementation of a quality management system;

  • customers seeking confidence in an organizationā€™s ability to consistently provide products and services conforming to their requirements;

  • organizations seeking confidence in their supply chain that product and service requirements will be met;

  • organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management;

  • organizations performing conformity assessments against the requirements of ISO 9001;

  • providers of training, assessment or advice in quality management;

  • developers of related standards.

This International Standard specifies the terms and definitions that apply to all quality management and quality management system standards developed by ISO/TC 176.

PDF Catalog

PDF Pages PDF Title
6 Foreword
7 Introduction
9 1 Scope
2 Fundamental concepts and quality management principles
2.1 General
10 2.2 Fundamental concepts
2.2.1 Quality
2.2.2 Quality management system
2.2.3 Context of an organization
2.2.4 Interested parties
2.2.5 Support
11 2.3 Quality management principles
2.3.1 Customer focus
12 2.3.2 Leadership
13 2.3.3 Engagement of people
14 2.3.4 Process approach
2.3.5 Improvement
15 2.3.6 Evidence-based decision making
16 2.3.7 Relationship management
17 2.4 Developing the QMS using fundamental concepts and principles
2.4.1 QMS model
2.4.2 Development of a QMS
18 2.4.3 QMS standards, other management systems and excellence models
3 Terms and definitions
3.1 Terms related to person or people
19 3.2 Terms related to organization
21 3.3 Terms related to activity
23 3.4 Terms related to process
24 3.5 Terms related to system
26 3.6 Terms related to requirement
28 3.7 Terms related to result
31 3.8 Terms related to data, information and document
33 3.9 Terms related to customer
34 3.10 Terms related to characteristic
35 3.11 Terms related to determination
37 3.12 Terms related to action
38 3.13 Terms related to audit
41 AnnexĀ A
(informative)

Concept relationships and their graphical representation

55 Bibliography
57 Alphabetical index of terms

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BS EN ISO 9000:2015
$178.11